Privacy Policy

Mate's Table Global Pty Ltd (we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

1. The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. The types of personal information we may collect about you include:

Identity Data including your name, age and gender. Contact Data including your telephone number, address and email. Technical and Usage Data when you access our website or platform, including your IP address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and browsing behaviour, and communications with our website. Profile Data including your username and password for Mate's Table, profile picture, saved venues, content you interact with through our platform, information you have shared with our social media platforms, and support requests you have made. Interaction Data including information you provide when you participate in any interactive features, including surveys, contests, promotions, activities or events. Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We may collect or come across such sensitive information where we ask for your dietary requirements when filtering restaurant recommendations for you.

2. How we collect personal information

We collect personal information in a variety of ways, including: when you provide it directly to us, including face-to-face, over the phone, over email, or online; when you complete a form, such as registering for any events or newsletters, or responding to surveys; when you use any website we operate (including from any analytics and cookie providers or marketing providers — see the Cookies section below for more detail); from third parties; or from publicly available sources.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for the following purposes: to enable you to access and use our platform, including to provide you with a login; to contact and communicate with you about our services, including in response to any support requests or enquiries; for internal record keeping and administrative purposes; for analytics, market research and business development, including to operate and improve our platform, dining guides and editorial content; for advertising and marketing, including to send you information about featured venues, events and experiences that we consider may be of interest to you; to run promotions, competitions and/or offer additional benefits to you; if you have applied for employment with us, to consider your employment application; and to comply with our legal obligations or if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for: any purposes you consent to; the primary purpose for which it is collected, such as providing you with tailored restaurant recommendations based on dietary requirements; secondary purposes directly related to the primary purpose, including disclosure to third parties as reasonably necessary; to contact emergency services where we reasonably believe there is a serious risk to life, health or safety; and if otherwise required or authorised by law.

4. Our disclosures of personal information to third parties

We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to: our employees, contractors and/or related entities; IT service providers, data storage, web-hosting and server providers; marketing or advertising providers; professional advisors, bankers, auditors, our insurers and insurance brokers; our existing or potential agents or business partners; sponsors or promoters of any promotions or competitions we run; if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser's advisers; courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law; third parties to collect and process data, such as analytics providers; and any other third parties as required or permitted by law.

Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to: our employees, contractors and/or related entities; IT service providers, data storage, web-hosting and server providers; professional advisors; courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law; third parties to collect and process data; and any other third parties as required or permitted by law.

5. Google Analytics

We have enabled Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on. To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager.

6. Overseas disclosure

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

7. Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our services to you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing or unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

8. Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

9. Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block all cookies (including essential cookies) you may not be able to access all or parts of our website.

10. Links to other websites

Our website may contain links to other parties' websites, including venue websites, booking platforms and social media channels. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

11. Personal information from single sign-on accounts

If you connect your account with us using a single sign-on account, such as Apple, Facebook or Google, we will collect your personal information from the single sign-on provider in accordance with the privacy settings you have chosen with that provider. The personal information that we may receive includes your name, ID, user name, profile picture, gender, age, language, and any other personal information you choose to share. We use this information to create a profile for you on our platform.

Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for deletion, please send us an email at the address at the end of this Privacy Policy and specify which personal information you would like deleted.

12. Use of location services data

If you choose to grant us access, we collect your precise or approximate location via our website and mobile application for the following purposes: to provide you with restaurant and venue recommendations in your area; and as permitted by law. We collect this information when you enable your browser or device to use location services. If you do not want us to use your location, you should turn off location services in your account settings or on your device settings. If you do not provide geolocation data to us, it may affect our ability to provide certain features of our services to you.

13. Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

14. Contact

For any questions or notices, please contact us at: Mate's Table Global Pty Ltd — Email: support@matestable.com